Help and support
Answers to the common questions, and a human when you need one.
Common questions
How fast does my data or airtime arrive?
Usually within seconds. Every order shows exactly how long it took, like “Delivered in 4s”. If a network is slow, we tell you before you pay.
How do refunds work?
If an order doesn't complete, the money goes straight back to your wallet, automatically. You'll see it on screen and get an email.
How do I fund my wallet?
Pay by card, bank transfer or USSD through Paystack. Your balance updates as soon as Paystack confirms.
Are there any fees?
No surprises. Any fee is shown with the total you'll pay before you enter your PIN.
Are you bringing fibre internet?
Yes. We're starting in Abuja, connecting homes, offices, hostels and schools with trusted fibre and network installers. Join the waitlist and we'll tell you when it's live in your area.
How do I reach support?
Chat with us on WhatsApp or email us. From any receipt, Report a problem sends us the reference so you don't have to type it.
Talk to a human
From any receipt, Report a problem sends us the reference, so you don’t have to type it.
Chat on WhatsApp[SUPPORT EMAIL]