Refund policy
Refunds are immediate and automatic. Here is exactly how they work.
When an order does not complete
We hold the amount when you confirm, and only settle it once the network confirms delivery. If the network declines or does not respond, the hold is released back to your wallet — usually within seconds, with no need to contact us.
When an order is still processing
Some orders take longer to confirm. We keep checking at one, three, ten and thirty minutes. Your money stays held, not spent, until we know the outcome. You will see the result on the order and by email.
Wrong number
Airtime and data delivered to the number you entered cannot be reversed, because the network has already credited it. Please check the number on the review screen before entering your PIN.
Withdrawals
Moving a wallet balance back to a bank account is not available yet. Your balance stays available for future purchases.
Need help?
Open the order, tap Report a problem, and we will have the reference already. Or reach us on WhatsApp.
This page is placeholder copy for the design. Have your lawyer review the final wording before launch.